West Midlands council's housing team gains 100% compliance in audit

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Published by Max Salsbury for 24dash.com in Local Government and also in Housing

A council's housing team has gained a 100 percent pass in an audit on its customer service standards. Sandwell Council's housing staff have obtained the Government’s Customer Service Excellence Standard after an external audit by the Centre for Assessment. The team was found to be fully compliant in all 57 elements of the standard, reaching 100 percent compliance. Councillor Simon Hackett, cabinet member for housing, said: "This was a remarkable result because 80 percent is the required...

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