Poole Borough Council has successfully automated its online application and payment process for new subscriptions to its Garden Waste Collection Service, using the AchieveForms intelligent forms solution from Firmstep.
The 2012 service has 22,000 active subscribers – around one in three households in Poole – with over 54% of those subscribers having signed up and paid for the service online. This exceeds the council’s original estimate of 30% when the service was announce...
