Channel Shift in the Public Sector - Birmingham Friday 30th November 2012Birmingham About the event: With increased pressure on the public sector to make services 'digital by default' by the end of 2012, hear from the DWP, the first major Government department to deliver a 'digital by default' service (Universal Credit). Gain transferable knowledge on how to design and utilise your web services effectively, reduce operational costs and use customer insight to improve service...