Housing group calls the Samaritans as welfare reforms take their toll

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Published by Jon Land for 24dash.com in Housing and also in Bill Payments, Central Government

Housing group Riverside has enlisted the help of the Samaritans to train its customer service centre staff after an alarming jump in the number of calls from distressed tenants. The Liverpool-based social housing provider said welfare reforms such as the bedroom tax along with other austerity measures had led to an increase in the number of callers expressing suicidal thoughts. Staff at Riverside's head office in Speke raised concerns about how to handle these emotionally challenging conversations, a...

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