Housing provider's big act drives satisfaction levels

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Published by Max Salsbury for 24dash.com in Housing and also in Communities

A housing association has seen its customer satisfaction levels rise by 12% after hiring actors to play the part of tenants. Origin Housing – which runs 5,500 homes in London and Hertfordshire – worked with West End theatre producer Jon Harris, who created real-life scenarios for Origin staff to interact with. Housing officers were presented with difficult situations and asked what they would do next. Now over 82% of Origin’s general needs tenants say that the staff are frie...

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