We are sad to announce the retirement on 14 December of Bob Gillis, HouseMark assistant director of customer relations after 10 years of wonderful service for the company. Bob has played a crucial role in building and sustaining HouseMark membership to its present level of 960 member organisations across the UK. In particular, Bob introduced and managed the HouseMark performance improvement clubs which now operate across the UK three times per year, modifying the business model from online to...