From next year, the tenants of a south east-based housing association might well find themselves on the end of a poorer service from their landlord if they are found to be in breach of their tenancy agreement.
Moat, which owns and manages over 20,000 homes, is consulting on plans to offer a “tiered service” to residents based on how well they comply with their tenancy.
The move echoes the customer incentive and reward scheme in place at North West-based Irwell Valley whose chi...
