A West Midlands-based housing association says it has seen a 72% fall in repairs reported by customers since they signed up to its version of Grant Shapps' tenant cashback scheme.
Around 130 customers are currently taking part in Bromford's 'tenant cashback' programme and it was one of the first landlords to take up the Government-backed initiative.
From April, the revised regulatory framework required landlords to ensure tenants have the opportunity to take control of their repairs budgets, carryin...
