Repairs and maintenance provider Kier invited board members at client L&H Homes to see for themselves how the company operates by taking part in a ‘ride-out’.
With customer satisfaction levels already at 96.3%, Kier regularly offers tenants the opportunity to shadow operatives on a ride-out to help it identify how it can improve its service. Keen to work together with its client to prioritise improvements to customer service, Kier wanted to demonstrate to L&H Homes how the repai...
