Riverside is piloting a money advice service for tenants in the South East of England and Newcastle, in a bid to stop people descending into a spiral of debt.
Three new advisors, based in the social landlord’s customer service centre in Merseyside, are calling vulnerable tenants to offer money or welfare benefits advice.
Initially they are targeting people who are in rent arrears and not in receipt of housing benefit. And before April 2013 they will target tenants who have spare bedrooms and a...
