The UK's most up-to-date social housing and public sector news website
Institute of Customer Service
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Institute of Customer Service (ICS) ICS is the professional body for customer service. Driven by the needs of its organisational and individual members, ICS aspires to be the authoritative voice of customer service - the touchstone for all those whose focus is on the delivery of world-class service experiences.
Institute of Customer Service news & Press releases
Institute of Customer Service thanks public sector organisations
Hundreds of public sector organisations, including several housing associations, took part in...
National Customer Service Week sales surge
Putting customer service first boosts profits and staff morale – according to organisations...
Businesses urged to sign up and celebrate customer service
Companies and organisations throughout the UK are being urged to celebrate the importance of...
Health professionals must focus on what really matters to customers
In striving for excellent customer care in health care, organisations must first understand what...
Top awards for ICS member organisations at The Guardian Public Services Awards
Service excellence was recognised and celebrated at The Guardian Public Services Awards in...
‘Slash and burn’ won’t safeguard customer relationships in a recession
As the UK wrestles with the effects of the economic recession, the Institute of Customer Service...
Don’t miss the highlight of the UK customer service calendar
The UK’s most authoritative conference on customer service is organised by the Institute...
Lincolnshire County Council's Assistant CEO takes ICS Awards
Lincolnshire County Councils Assistant Chief Executive, Marcus Coleman, has embarked on the...
