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Customer Insight in Public Services Conference by Capita Conferences

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Customer Insight in Public Services Conference by Capita Conferences

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Published by Naomi Wood for Capita Conferences in Local Government and also in Communities

Thursday 29th May, 2014, Central London

 

In order to successfully execute effective public service, understanding service users is imperative. Our Customer Insight in Public Services conference will be a great opportunity to understand the value of gathering, analysing and acting upon accurate and comprehensive datasets in delivering public service.

This event will feature speakers from central and local government, housing, healthcare and fire and rescue services, covering strategic insights, innovative practices and award winning case studies; book now to understand the benefits of customer insight in helping deliver impeccable service.

 

Guest Speakers:

Jamie Trollope

User Testing Manager, Customer Research Team

DVLA

 

Peter Fleming

Chair, Improvement and Innovation Board

Local Government Association

 

Dr Sally Howes

Executive Lead, Digital and Innovation

The National Audit Office

 

Brian Weston

Director of Marketing and Communications

Institute of Customer Service

 

Eusebio Barata

Director of Customer Operations

Moat

 

Dr Tom Nutt

Chief Executive

Healthwatch Essex

 

Rebecca Harriot

Chief Officer

NHS North, East and West Devon Clinical Commissioning Group

 

For more information:

http://www.capitaconferences.co.uk/public-sector-conferences/local-government-communities/full-conference/article/customer-insight-in-public-services-conference-1.html?code=SMMK

Download the brochure:

http://www.capitaconferences.co.uk/pdfgen.html?filename=Customer_Insight_May_14.pdf&code=SMMK

Or contact: Naomi Wood – naomi.wood@capita.co.uk 

 

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