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Customer Insight in Public Services Conference by Capita Conferences

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Customer Insight in Public Services Conference by Capita Conferences


Published by Naomi Wood for Capita Conferences in Local Government and also in Communities

Thursday 29th May, 2014, Central London


In order to successfully execute effective public service, understanding service users is imperative. Our Customer Insight in Public Services conference will be a great opportunity to understand the value of gathering, analysing and acting upon accurate and comprehensive datasets in delivering public service.

This event will feature speakers from central and local government, housing, healthcare and fire and rescue services, covering strategic insights, innovative practices and award winning case studies; book now to understand the benefits of customer insight in helping deliver impeccable service.


Guest Speakers:

Jamie Trollope

User Testing Manager, Customer Research Team



Peter Fleming

Chair, Improvement and Innovation Board

Local Government Association


Dr Sally Howes

Executive Lead, Digital and Innovation

The National Audit Office


Brian Weston

Director of Marketing and Communications

Institute of Customer Service


Eusebio Barata

Director of Customer Operations



Dr Tom Nutt

Chief Executive

Healthwatch Essex


Rebecca Harriot

Chief Officer

NHS North, East and West Devon Clinical Commissioning Group


For more information:

Download the brochure:

Or contact: Naomi Wood – 



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