Storm response shows public 'in safe hands' with Kier
Published by Rebecca Jackson for Kier Services in Local Government and also in Communities
Kier responded to jobs including fallen trees, blown off roof tiles, windows and brickwork and fallen down fences and walls
Kier Services teams have been praised for their efforts in dealing with the aftermath of a number of storms, which ripped through large parts of southern and eastern England over recent months.
In December, Gosport saw some of the most adverse weather conditions the town has experienced for a long time.
On an average day the Kier team in Gosport take approximately 80 calls during normal working hours. However, during the harsh weather around the Christmas period, they took closer to 120 calls per day, and both the responsive and maintenance teams effectively reacted to emergencies as they were reported.
All emergencies were attended to with no failings, and where a repair could not be carried out immediately (sometimes due to health & safety reasons, i.e. working at height in adverse wind), were made safe. Works reported included fallen trees - some damaging the security perimeter at a naval base; blown off roof tiles causing damage to neighbouring properties, water ingress through doors, windows and brickwork, and fallen down fences and walls.
Kier contracts manager Sue Widdowson said: “I am pleased with the efforts and hard work that the team put in place to effectively get the town back to normal. Everyone involved within our call centre and on the ground worked incredibly hard to ensure that we continued to provide the best service possible.”
To ensure residents were aware of the change of priorities to routine repairs, various communications were distributed and appointments for routine jobs were rescheduled.