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West Midlands council's housing team gains 100% compliance in audit

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West Midlands council's housing team gains 100% compliance in audit


Published by Anonymous for in Local Government and also in Housing

Sandwell Council Building Sandwell Council Building

A council's housing team has gained a 100 percent pass in an audit on its customer service standards.

Sandwell Council's housing staff have obtained the Government’s Customer Service Excellence Standard after an external audit by the Centre for Assessment.

The team was found to be fully compliant in all 57 elements of the standard, reaching 100 percent compliance.

Councillor Simon Hackett, cabinet member for housing, said: "This was a remarkable result because 80 percent is the required figure to attain the standard and a 100 percent figure was achieved.

“I was particular pleased that the auditor said that he was satisfied beyond any doubt that our employees met the requirements of Customer Service Excellence.

“It was also satisfying that he pointed out that there continued to be a real determination shown by staff to go over and beyond expectations of customers."

The Auditor also commented on the "positive caring attitude in the employee’s approach and the real commitment to deliver promised quality service and that an obvious interest in meeting customers".

Adrian Scarrott, director of neighbourhood services, said: "The Customer Service Excellence Standard is a nationally recognised standard which provides the council, partners and in particular our customers with assurances that we put the customer at the heart of everything we do.

"It tests in great depth areas which customers have highlighted as being of most important to them, including delivery, timeliness, information, professionalism and staff attitude."


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