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Transforming Services through Self-Service and Digital Platforms

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Transforming Services through Self-Service and Digital Platforms


Published by Fran_Langham for Capita Conferences in Local Government

A One Day National Conference

Channel Shift in the Scottish Public Sector
Transforming Services through Self-Service and Digital Platforms

Thursday 21st Match 2013 - Edinburgh


Chair: Louise Macdonald, Chief Executive, Young Scot and Member, Digital Participation Action Group


Capita’s one day national Channel Shift Conference focuses on the practical challenges of transforming Scottish public services through self-service and digital platforms.  We are pleased to launch our Channel Shift event in Edinburgh building on the success of our London and Birmingham conferences, bringing together a range of perspectives and case studies reflecting the unique demographical and geographical challenges facing Scotland in delivering this challenging agenda.


It is critical for services to keep pace and reap the benefits of new and emerging digital technologies in order to fully engage with your customer base. This conference provides you with the tools necessary to realise the service improvement potential of channel shift whilst taking into consideration your financial and resource circumstances.


Key themes addressed include digital participation, measuring impact and return on investment, application of new social media, preparing for ‘digital by default’ and using customer insight strategies.


For more Information:

Fran Langham 

020 7960 7751


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