Channel Shift in the Public Sector - Birmingham Friday 30th November 2012 Birmingham

Published by Anonymous for Capita Conferences in Local Government

Channel Shift in the Public Sector - Birmingham

Friday 30th November 2012
Birmingham

About the event:

With increased pressure on the public sector to make services 'digital by default' by the end of 2012, hear from the DWP, the first major Government department to deliver a 'digital by default' service (Universal Credit). 

Gain transferable knowledge on how to design and utilise your web services effectively, reduce operational costs and use customer insight to improve services. Increase online engagement by designing a user-friendly website and deliver multi-channel access through social media.

Expert speakers include:

• Chair: Tom Steinberg, Founder and Director, mySociety, Former Member, Public Sector Transparency Board, Cabinet Office
• Steve Dover, Programmes Director, Department for Work and Pensions
• Ged Fitzgerald, Chief Executive, Liverpool City Council
• Owain Davies, Head of Digital Service Development, NHS Direct
•  Richard Tomlinson, Head of Local Government, Experian
• Steve Rose, Head of Strategic Research, Birmingham City Council
• Jane McCall, Director of Delivery, Trafford Housing Trust
• Martin Wilson, Head of Policy, Go ON UK

Book Online:

http://bit.ly/UdTq5c

Download Brochure:

http://bit.ly/OB51KW

Contact: Naomi Wood              Naomi.wood@capita.co.uk       020 7202 0571