Dudley MBC is newest LA to sign up for RBV through Victoria Forms’ eclaim
Published by Coactiva for coactiva in Local Government
Coactiva is pleased to announce that Dudley Metropolitan Borough Council is the latest Local Authority to adopt Coactiva’s Intercept RBV solution through Victoria Forms’ eclaim.
The West Midlands-Based Council has a population of over 300,000 and deals with almost 11,000 new claims every year (approximately 2/3rds of which are made direct to the Council). They have chosen Intercept RBV through Victoria Forms’ eclaim solution as well as the additional CRA module for their new Housing Benefit claims.
“As approx 90% of the claims made direct to our LA are via an electronic form, the partnership between Coactiva and Victoria Forms will enable customers and staff to be informed of the evidence requirements (risk based) at the point the eclaim is submitted. This will streamline our new claims procedure and improve the customer journey by reducing the burden of evidence provision.” Jackie Davies, Head of Benefit Services, Dudley MBC.
Dudley MBC joins over 45 other Local Authorities throughout the UK who have chosen Intercept RBV as their risk based verification solution for Housing Benefit new claims and changes in circumstances.
Coactiva provides creative software and consultancy solutions for businesses. Coactiva supports organisations in delivering significant cost savings while improving results and outcomes, through the application of collaboration, information-sharing and performance improvement.
About Victoria Forms
As a leading UK provider of eForm technology, Victoria Forms uses innovative data capture software to assist LA’s in delivering high performance customer service solutions. With a unique and intelligent eForm library together with advanced benefit calculation, the system is designed to maximise channel shift and provide significant financial savings and improved efficiency for claim submissions.