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Majority of Britain's social housing tenants don't feel loved by landlord

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Majority of Britain's social housing tenants don't feel loved by landlord

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Published by Max Salsbury for 24dash.com in Housing and also in Communities, Local Government

Majority of Britain's social housing tenants don't feel loved by landlord Majority of Britain's social housing tenants don't feel loved by landlord

The mass majority of Britain's social housing tenants don't feel that their landlord cares about them or their families, a study has revealed.

The Big Tenant Survey 2014, the largest ever investigation into the views and opinions of social housing tenants, quizzed 61,000 residents and found that only 22% felt their landlord cared about them, while less than a third believed their landlord listened to their concerns.

Respondents also felt they needed better communication lines with their landlords, especially around repairs.

And survey additionally found that only 25% of social tenants fully understand the government's forthcoming flagship reform of the benefits system, universal credit (UC).

With UC making it mandatory for housing benefit to be paid directly to tenants rather than their landlords, 42% of those surveyed in receipt of full HB are "highly anxious" about the switch.

Conducted by Housing Partners, a provider of technology solutions for social landlords, The Big Tenant Survey 2014 found that:

• Communications between social housing landlords and their tenants need a lot of improvement especially on repairs and customer services.
• The government and landlords need to communicate more clearly with tenants about current welfare reforms and payment of housing benefit to tenants.
• The survey shows unmet demand for larger properties in the social housing sector.
• Tenants agree that people in larger homes they no longer need should move to allow families to move in.

Richard Blundell, Housing Partners' CEO, said: “This is the biggest survey of tenant opinion in social housing history and it shows that landlords may need to get to know their tenants better and start thinking of them as customers.

"With housing benefits changes now on the horizon, good levels of trust, communication and pro-activity between landlords and tenants are critical. We know that in the past it has been hard to hear tenants’ voices from across the country but our first Big Tenant Survey gives our sector valuable insight.

"It provides a more comprehensive picture of what tenants think about their landlords, their homes and the government’s welfare reforms. The survey also provides vital information that can help Landlords avoid the business risks presented with tenants falling into arrears and we look forward to sharing the deeper findings with our landlord partners.”

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