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Berneslai Homes' stars are shining bright

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Berneslai Homes' stars are shining bright


Published by Sarah Hopwood for Berneslai Homes in Housing and also in Local Government

Berneslai Homes Stars are Shining Bright Berneslai Homes Stars are Shining Bright

Berneslai Homes, Barnsley's ALMO has recently received the results from their annual STAR tenant satisfaction survey and a fantastic 91% of tenants say they are happy with the overall service they receive. 

The survey asks a range of questions about how Berneslai Homes and their partners deliver services.  The results place the company amongst the top performing Arm's Length Management Organisations (ALMOs) in the country. 

Melvyn Lunn, Chair of Berneslai Homes says, "We always knew it would be tough to maintain such levels of satisfaction at a time when so many families are struggling, so we are delighted that 91% of tenants have said they are satisfied with our services."

Director of Customer and Estate Services, Dave Fullen adds, "To receive such great feedback, demonstrates that even through the tough times, we are a company who stays positive, supports our customers and keeps our eye on the ball. We'd like to thank Barnsley Council, our partners, Tenants Associations, and the Tenants Federation for their support over the last year who have made it possible to achieve this great result."


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