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New approaches to tenant scrutiny

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New approaches to tenant scrutiny


Published by Anonymous for Chartered Institute of Housing in Housing and also in Local Government

People People

21 October, Liverpool

Social landlords have been involving and consulting with their tenants for years; but increasingly many are going further and giving tenants the power to challenge them with the aim of improving business performance and the quality of services provided. This event will examine why and how organisations have developed their relationship with tenants for improved scrutiny.

The Homes and Communities Agency has placed greater emphasis on housing providers delivering accountable value for money. Speakers will share how they have developed an approach to scrutiny to secure value for money within their organisation.

With challenges such as welfare reform and diversification presenting greater risks to housing providers delegates will hear how the scrutiny role can identify and mitigate the risks to both businesses and customers.

Performance of organisations is no longer assessed purely on financial returns, social and environmental impact is also taken into consideration. Tenant scrutiny is an effective tool for structuring and developing skills, creating capacity for local leadership and improving life opportunities for individual tenants. Hear how tenant scrutiny can facilitate decision making capabilities at local level, extending beyond localism and offering social investment.

Expert advice will be provided on the most common challenges faced in implementing and improving scrutiny procedures. Delegates will have the opportunity to put forward any questions and hear how to resolve issues that they may be facing in a troubleshooting session.

Download the event programme and book your place at


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