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ALMO sees tenant satisfaction rise

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Published by Max Salsbury for 24dash.com in Housing and also in Communities

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Colchester Borough Homes (CBH) has seen overall satisfaction among its tenants rise by 5%, according to a recent survey.

CBH, which was set up by Colchester Borough Council in 2003 to manage its housing stock, now has an 83% satisfaction amongst its tenants, with 43% of tenants saying they are ‘very satisfied’.

Independent company ARP Research quizzed 878 CBH tenants in January and February this year,

Cllr Tina Bourne said “I’m really pleased to see that tenants’ overall satisfaction with the service
provided by Colchester Borough Homes has improved by five percentage points since 2010. CBH continue to demonstrate a strong track record in managing the Council’s housing properties and I’d like to thank all the residents who took the time to complete the survey.

"We’re already working with our colleagues at CBH to address those areas highlighted in the survey that need further improvement."

There was a significant improvement since 2010 in the satisfaction levels of Colchester’s neighbourhoods as a place to live with overall satisfaction improving to 87% (from 82%) raising it above the benchmark average.

Anne Grahamslaw, CBH board chair, said: “This report has given us an up-to-date picture of tenant and leaseholder satisfaction with their homes and the services we provide. This information is incredibly important to us and we’ll be using the results to help us improve our services in the future."

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