A national award!
Published by Kat Collins for New Charter Group in Housing and also in Communities
The team collect their award
A panel of Gedling Homes’ tenants - the ‘Gedling Eye’ - is celebrating after scooping the national award for Excellence in Tenant-Led Scrutiny at the Tenant Participation Advisory Service (TPAS) awards last week.
The national awards, held in Warwickshire recognise and reward the vital work that tenant volunteers play in supporting housing associations in the services they offer. Gedling Eye provide a vital insight into services by completing scrutiny investigations, and offering recommendations for improvements.
The award recognises social landlords and panels whose scrutiny arrangements have led to real improvements to the organisation and their tenants. The judges were inspired by the measurable improvements that Gedling Eye has already implemented across Gedling Homes' services. This included increasing the number of New Tenant Visits by 50%, increasing satisfaction with complaints handling by 10% and introducing service standards for call handling.
The panel formed in April 2013 have helped put tenants at the heart of the decision making process.
Gedling Eye members, Toni, Graham, Pat and Colin were presented with their award at the Chesford Grange Hotel in Warwickshire on 10th July.
Toni Faulker, a member of Gedling Eye from Carlton commented: “We are delighted with this achievement. It is the culmination of a lot of hard work by the team, but one that we have all enjoyed.”
This national recognition is a fantastic achievement for Gedling Homes’ tenants. Lynn Clayton, Managing Director for Gedling Homes’ comments; "It is a GREAT achievement for the panel to scoop the national award in the first year of their existence. They have made tremendous strides in a short space of time and have made a number of improvements to services across Gedling Homes”