Published by Anonymous for Chartered Institute of Housing in Housing
30 September 2014
Manchester Conference Centre
About the event
Building on the success of the previous ‘Rethinking Repairs’ event CIH has put together another packed programme to get you ‘re-thinking’ how you go about delivering your repairs & maintenance service. We’ll be looking particularly at how we can truly deliver customer excellence and how we need to ‘re-think’ our approaches to face up to the challenges ahead. We’ve brought together a wide range of forward-thinking organisations to share their ideas and experiences with you so you can explore whether some of their approaches might work for you.
The repairs and maintenance service is one of the most important services that landlords provide and it is the service that tenants access the most. This event will look at how you can ensure your repairs service is fit for purpose and delivers customer excellence. The repairs and maintenance role has become more demanding and on-going service improvements are becoming more difficult to achieve.
At this event you will benefit from the experiences, learning and tips of those who have found success in delivering a better, more customer driven, service so you can take back a range of ideas and good practice solutions to your own organisation. Through our ‘working together to break new ground in Repairs & Maintenance project’, CIH is currently working with eleven landlords as part of an open and collaborative approach to evaluate and provide real insight into what it takes to create a repairs service that really hits the mark. The organisations are working together, sharing practice and innovations, to find the solutions that can be promoted to the sector as the ‘next’ innovative best practice. Our participating organisations feature strongly on the programme.
This event is aimed at all housing professionals involved in managing and delivering a repairs and maintenance service. It will keep you up to date with the latest hot topics and initiatives in the profession, highlighting new and potentially innovative approaches to help you provide an excellent and reliable service to both your organisation and customers.
Join us for an inspiring day of informative content that will give you the opportunity to hear about key developments in the area of repairs and maintenance to assist you through these challenging times and develop your skills and knowledge, whatever your role. You will also be provided with the opportunity to network in a relaxed atmosphere.
• Delivering customer excellence
• Delivering your customers’ ‘Art of Living’
• Redesigning your gas servicing arrangements
• Redesigning your void service
• Delivering service transformation
• Future proofing your repairs service
Benefits of attending
• Discuss and network with fellow housing professionals, sharing ideas and information on the best practical ways forward
• Discover how to get your repairs and maintenance service up to the mark, delivering optimum performance and customer excellence
• Hear directly from forward thinking organisations about their latest projects and initiatives
• Hear about CIH’s Working Together to break new ground in Repairs and Maintenance’ project and how the insight it is delivering should benefit the sector as a whole
• Examine new approaches to delivering whole service or service area transformation
• Hear about how best to develop your repairs service to deliver your goals
Who should attend
This event is aimed at those who have a responsibility for managing or providing a repairs or maintenance service. Operations Managers, Asset Management Specialists, Property Managers, Contracts Manager, Heads of Service, Technical Services Managers, Head of Maintenance, Head of Housing, Maintenance Managers and Officers, Team Leaders and Business Managers are just a few of the industry professionals who would benefit from attending this event.
Value for money
The delegate price includes a comprehensive delegate pack, informative keynote and workshop sessions, all refreshments and lunch and a full and concise debrief summary report after the conference. Continue your personal development goals by gaining 4 hours towards your CIH Continuing Professional Development if you are a CIH member.
CIH Member Rate: £240 + VAT
Standard Rate: £280 + VAT
CIH Student Rate: £75 + VAT
Please read our terms and conditions before making your booking.
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