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A movie star is born as Knightstone lays down standard to contractors

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A movie star is born as Knightstone lays down standard to contractors

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Published by Max Salsbury for 24dash.com in Housing

A movie star is born as Knightstone lays down standard to contractors A movie star is born as Knightstone lays down standard to contractors

'Brett the Electrician' is the star of Knightstone Housing's new 'Doorstep Standard' film which tells its new property maintenance contractors the level of service they must deliver to residents.

What can moviegoers expect? Helpful telephone operators, immaculate vans and Brett in charge as he makes a house call and dispenses words of wisdom like "sensible parking on the driveway", "right materials and right tools", "professional courtesy at all times" and it's important to be "clean and tidy".

In a terrifying precedent for any housing association with time on its hands, the film even has a 'It’ll be alright on the night' feel to it with Brett fluffing his lines and doing them all again. The short takes a dramatic turn as the family are quickly moved out of the kitchen while Brett defuses a 100-kilogram bomb accidentally made by the son in a chemistry lesson. Actually, he repairs a loose wire in the back of a switch on a kitchen surface cleaner than 99.9% of the rest of Britain’s homes.

The film can be seen at www.knightstone.co.uk/maintenance with no Parental Guidance necessary. The quirky short lasts almost 4 1/2 minutes and comes after the housing provider announced the results of their recent maintenance contract re-procurement project, which sees Knightstone investing up to £90 million over the next 10 years in their homes across the West of England and Somerset. The standard was developed with residents and contractors.

Knighstone assistant director David Greenhalgh said: "We take customer service very seriously and wanted to ensure that our new contractors really understood the level of service we expect them to provide ... We will be rolling this out to contractors through a series of toolbox talks with their operatives. It’s really important for contractors to understand that they are very much the 'face' of Knightstone and have a huge impact on what residents think about the overall service we provide."

Knightstone Housing manages over 12,000 homes and delivers services to 24,000 residents and homeowners in the south west.

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