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Halton Housing Trust introduces mobile working

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Halton Housing Trust introduces mobile working


Published by Laura Beckett for Halton Housing Trust in Housing and also in Communities

Halton Housing Trust employees and customers are beginning to benefit from the newly rolled out mobile working.  The Trust, which has been rolling out the scheme over the last 18 months, hopes customers will see the benefits of the more efficient system almost immediately.

The Trust went live with the system for its arrears service last month and employees are already seeing the benefit.  The system, designed by technology company 1st Touch can be used on a range of devices and allows front line staff to access and edit information immediately.  The arrears module is already being used by employees with planned maintenance, voids management and estate management rolled out in the next six months. This will be followed by further modules such as gas safety, electrical surveys and a supervisory module.

The Trust, which prides itself on its digital innovation, wants all frontline staff to be able to mobile work in the near future.  For the Trust the benefits include the reduction of paper and printing costs, the reduced overhead associated with the time required to take down and re-enter data at the office and the scheme is in line with their Digital First programme, the Trusts project which aims to get customers accessing their services online.  Employees are enjoying the new mobile working and are able to start and finish their workdays from home instead of having to go into the office and print out and then return the information.  It’s not just the Trust and its employees who benefit from the scheme, with staff able to access information and request actions immediately and in real time, processes such as repairs are also more efficient for customers.

Carole Galsworthy, Director of ICT and Business improvement for the Trust says; ‘We were very aware of the benefits of mobile technology as our aspirational aim is to get colleagues out of the office and amongst our customers and communities and to ensure everyone is working as flexibly as possible.  Mobile working allows us to capture everything we and our customers need whilst talking with a customer in their home. Benefits include the ability to offer a comprehensive level of service, efficiency, as colleagues do not need to return to the office between visits and the access frontline staff have to current and real-time information which they are then able to report back to the customer. We are driven by mobile technology and we want to give it to whoever needs it, especially those delivering benefits to our customers.’

For more information on the Digital First project visit the Halton Housing Trust website.


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