Trust recognised in CIH working partnership group
Published by Laura Beckett for Halton Housing Trust in Housing
Halton Housing Trust is part of an elite group of registered providers who have come together to share best practice and experience around repairs over a 12 month period.
The Chartered Institute for Housing has established the project Working Together…Repairs for housing associations to share their working practices and identify emerging best practice in an area which commonly sees high criticism. However the Trust has already made vast improvements and changes to this service namely by improving the turnaround time for void properties from 42 days to 15 and has had the opportunity to present its approach to other registered providers in the group.
With meetings scheduled for once a month, the working group has developed a real sense of sharing and now meet up outside the structured meetings to discuss additional thoughts and ideas to drive the change of the repairs service. The meetings take place at various organisations located throughout the country giving a real insight to different working environments. A publication is being developed that will be available from the CIH that captures the best practice emerging from the project.
With the working group approaching its final meeting, the general feelings so far has been of value and benefit as many other initiatives have come out of the sessions and additional partnerships have been born around other areas of housing where knowledge, best practice and experience will continue to be shared.
John Maddox, Maintenance Manager at the Trust said: ‘It has been a great benefit joining the group and attending the meetings, it has raised the profile of the Trust and put us on the map. We had already made some significant changes to our repairs service and it was great to share that, but also an eye opener as to how other registered providers manages their repairs service. We have made some great contacts which will continue after the duration of the working group.
Karen Baildon, Director of Construction Services at the Trust said: ‘Working Together has helped us ensure that the right strategies, tools and practical approaches are in place to maximise our ability to provide an efficient and effective repairs service, which in turn will have a huge benefit to our customers. We have already seen a benefit by introducing technology and mobile working to our repairs service which gives our maintenance technicians the ability to work more efficiently and effectively.’