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Acis excels in customer service

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Published by Tim Steele for Acis Group Ltd in Housing and also in Central Government, Local Government

Acis has been reaccredited with the Customer Service Excellence standard Acis has been reaccredited with the Customer Service Excellence standard

Lincolnshire based housing provider Acis Group has announced that it has once again been successful in gaining reaccreditation for the Customer Service Excellence standard.

Customer Service Excellence is a nationally recognised Government standard that was developed to offer organisations a practical tool for driving customer-focused change, development and continuous improvement.

The Customer Service Excellence standard tests priority areas for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer understanding and measuring satisfaction.

Acis, who own and manage over 5,500 homes across Lincolnshire, South Yorkshire, Nottinghamshire and Derbyshire, was visited in June by a Customer Service Excellence assessor who spoke to both employees and customers about key achievements, and the feedback about the progress Acis has made over the last 12 months was very positive.

As well as gaining reaccreditation of the standard, Acis was also awarded ‘Compliance plus’ in five out of a possible seven areas where it exceeded the requirements.

Graham Spires, Customer Service Manager for Acis, said: “The assessment was carried out in June by a Customer Service Excellence assessor in order to gain an independent validation of our achievements, and resulted in extremely positive feedback about our progress. The accreditation underlines that we are a learning and improving organisation, and highlights the excellent work that we are doing for our customers.”

Acis was first awarded with the Customer Service Excellence standard in 2010 and has gained reaccreditation every year since.

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