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£140m repairs partnership agreed

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Published by Max Salsbury for 24dash.com in Housing

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Genesis Housing Association has agreed a £140 million repairs and maintenance partnership with Kier Services.

The four-year deal will see Kier provide responsive repairs services to nearly a third of Genesis’ properties and investment works.

The firm will carry out cyclical and planned investment works, such as kitchen and bathroom replacements and external decorating, at all Genesis properties.

It will also provide responsive repairs for Genesis’ homes in East London and the East of England, while the remainder will continue to be serviced by Genesis’ in-house Property and Maintenance Service.

Kier were selected following a rigorous tendering process that began in 2013 and that drew on feedback from tenants.

The deal will see a strong emphasis on local sub-contractors and suppliers. Kier and Genesis will be working together to open up employment and apprenticeship opportunities to tenants.

The partnership will also support social enterprises where possible and seek to develop creative initiatives around financial and digital inclusion.

Neil Hadden, Genesis chief executive, said: “This is an exciting new partnership that will help to ensure we’re meeting our residents’ needs. Customer focus was key throughout the tendering process, and we’re confident that in Kier we’ve found a provider that understands the requirements of our customers and the values that run through everything we do.”

Kier Services executive director, John Wilkinson, added: “We are delighted to be working in partnership with Genesis Housing Association in order to build on the good work of the existing service. Our priority is to work with Genesis staff and their customers to achieve a first-class service that we can all be proud of. We have a policy of ‘walking in customers’ shoes’, and over the coming months we will work with Genesis and the tenant groups already set up in order to ensure the highest levels of customer service.”

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