Mears and Soha Housing partnership celebrates 10,000th repair
Published by SOHA for Soha Housing Ltd in Housing
Photo left to right : Darren Blick – Mears Partnership Manager, Miss Goodenough, Lee Hayward Soha Assistant Director of Customer Services.
Staff at Mears Oxfordshire and Soha Housing are celebrating after reaching a key milestone in their response repairs and voids contract. The locally based team celebrated the 10,000th repair with Miss Goodenough of Great Western Drive, Didcot on Thursday 24 May. The contract between Mears and Soha Housing commenced in September 2013.
Mears was selected after a comprehensive and competitive tendering process. The 3 year contract was awarded by Soha’s operational team which involved a Tenant Panel in the preparation and selection process. Since the start of the contract customer satisfaction levels have risen to over 90%.
Regional Director for Mears Adrian Marshman said: “Mears and Soha Housing have a joint goal in mind and that is to repair the homes of local tenants whilst ensuring high levels of satisfaction. Undertaking the 10,000th repair marks an achievement for us both and we are proud to be part of such a fantastic working partnership.”
Lee Hayward, Soha Assistant Director of Customer Services explained: ‘’We see repairs as one of our key services and rely on feedback from tenants such as Mrs Goodenough to know how we are performing.’’
Notes to Editor
Mears is the leading social housing repairs and maintenance provider in the UK and a major presence in the domiciliary care market – bringing the highest standards of care to people and their homes.
Partnering with clients, more than 16,000 Mears Group employees maintain, repair and upgrade people’s homes, care for individuals and work in communities across the country – from inner city estates to remote rural villages.
Soha Housing owns and manages over 6,000 homes across South Oxfordshire and neighbouring districts. Its aim is to to be excellent at providing and manageable affordable homes and services in communities where people want to live. It is a member of PlaceShapers, a national alliance of more than 100 community-focused housing associations.