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In-House Repairs for Gedling Homes

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In-House Repairs for Gedling Homes


Published by Kat Collins for New Charter Group in Housing and also in Communities

Tenant Consultation Tenant Consultation

Gedling Homes, a Nottinghamshire based Housing Association, will create an in-house responsive repairs team from 1st July 2014. 

The repairs service, which is currently contracted out, will be delivered by ‘GH Response’. The service will be delivered on a ‘right first time’ basis and provide a high quality, locally based service, offering repairs and maintenance to all Gedling Homes’ tenants and leaseholders. 

Gedling Homes are part of the New Charter Housing Trust Group which includes a highly successful building company.  The New Charter Building Company has provided a great service to tenants in the Greater Manchester area over the last 14 years and will provide invaluable support in the development of ‘GH Response’.

The Housing Association has 3,320 properties across the Gedling Borough area and was formed in 2008 following a stock transfer from Gedling Borough Council.

The move to in-house delivery will provide significant savings to the organisation, which will be used to further improve customer service and develop the business.  The new service will create local jobs for local people and Gedling Homes will look to create local employment and training opportunities for tenants and residents.  The service will also generate opportunities for two apprenticeships per year. These apprenticeships will culminate in a minimum NVQ Level 2 qualification, offering real employment opportunities for local people.

Detailed tenant consultation has taken place to ensure that the service fulfils the needs of the customers and they will be fully involved in how the service is developed. 

Lynn Clayton, Managing Director comments; “This is a great move forward for Gedling Homes. The creation of ‘GH Response’ will not only provide an improved repairs service but will also provide efficiencies to support the rest of the business. With the support of our parent company, New Charter Housing Trust Group, we will ensure that GH Response is a successful venture which will help the business grow for the future”


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