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Three HAs partner to procure £13m in maintenance services

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Three HAs partner to procure £13m in maintenance services


Published by Anonymous for in Housing and also in Communities

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Three North East housing associations have formed a partnership to jointly procure maintenance services. 

Four Housing, North Star Housing Group and Two Castles Housing Association have joined forces to procure day-to-day and void maintenance repairs worth more than £13 million over a four-year partnership.

Believed to be the first of its kind to be set up in the North East, the arrangement will see repair prices for each association fixed for four years.

It is expected to deliver an 18% reduction in overall responsive repair costs.

Rob Brittain, property services director at Two Castles, said: “As an industry, we are always under pressure to deliver the highest standards of services for our residents for the same or less cost. Achieving value for money is embedded in everything that we do and we work as hard as possible to ensure that every pound spent as an association is invested wisely to maximise return for our residents.”

Managing more than 11,000 properties in rural and urban areas between them, the social landlords will now work with three dedicated contractors in the North East.

David Brown, head of asset management at Four Housing said: “We have appreciated working with Two Castles and North Star housing associations during the procurement phase. Together we will be able to find savings while ensuring an even higher quality of service for our customers.

“Ensuring value from contracts is very important to our tenants, especially in the current economic climate. This innovative approach will help to ensure we get the right balance between cost and quality.”

Conan McKinley, assistant director of technical services at North Star Housing Group, added: "Thanks to the hard work of colleagues and the introduction of the new contractors we are delighted to be able to introduce a new, slicker process for dealing with repairs.

“Improving our repairs service has been a major priority for North Star Housing Group. Tenants can expect to benefit from an improved appointments system, regular updates on the progress of their repair and a great service from polite and courteous personnel, who will fully explain the work required to carry out the repair.

“Not only this, but our new contractors will be getting involved with our community investment projects, donating their resources to help us work with local people to set up and support community-led projects. Both Esh Group and Burridge will also be working with apprentices from the local community, helping local people into work."


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