Spectrum Housing Group steps up and stands out for 12th successful residents’ seminar
Published by Tina for Spectrum Housing Group in Housing
Spectrum Housing Group invited residents to its 12th Residents’ Seminar at Spectrum House, Christchurch, in March.
Residents from across Spectrum’s homes were invited to the seminar, to hear about how residents are influencing the organisation through Co-regulation and scrutiny structures. Through a series of presentations, attendees heard about how resident leadership at Spectrum is shaping services and improvement plans and also enjoyed a range of free personal development workshops.
The seminar, titled ‘Stepping Up and Standing Out’ began with a presentation from members of the Spectrum Residents’ Group (SRG), who scrutinise and monitor the services residents receive. Newly appointed Chair of the SRG, Terry Rance, informed the room of the many changes made as a result of SRG recommendations over the past six months: “Spectrum has made many changes since the appointment of new CEO Richard Hill who the SRG has worked closely with. This included the SRG helping to shape the new Corporate Plan which lays down Spectrums plans and priorities for the next 5 years. We also enjoy an ongoing positive relationship with the Spectrum Group Board and the SRG is invited to sit in on Group Board Meetings to undertake scrutiny of their decision-making as it is taking place. This is something unheard-of in other housing associations.”
Each of Spectrum’s five Community Forums delivered an update of news from their area with highlights about the community projects they have helped through Community Forum Grant funding. Projects include an Action for Residents group, who set up a little Petting Zoo for the day in Hampshire for children in the locality, Anti-social Behaviour Programmes and help to many charities across Devon, Hampshire, Dorset, Wiltshire and Isle of Wight.
Richard Hill, Chief Executive Officer of Spectrum Housing Group, gave an enthusiastic update on his time with the company so far. Richard said: “During my six months with Spectrum Housing Group, despite the awful weather which brought testing times for Spectrum Property Care, we now have a clear sense of direction. I have learnt much from the residents and staff across the Group and have been overwhelmed by their passion and enthusiasm for the company. The excellent customer service results have been a great testament to the continuing change and integration of Spectrum. We’re now placed as ‘one to watch’ in The Sunday Times Top 100.”
Throughout the afternoon several free workshops were held for residents to learn new skills such as Digital Inclusion or Personal Safety Awareness techniques. In addition, residents were invited to give feedback on Spectrum’s marketing and engagement practices such as social media, the ‘One Voice’ resident newsletter and the current website structure.
Brian Read, Spectrum resident, took part in the One Voice Residents’ Newsletter and website workshop, and said: “Each of my family members read One Voice and enjoy the local content and design of the newsletter; it is a great way to keep up to date with what is going on within Spectrum. I don’t often visit the website but there lots of information on there and I gave feedback on the design and layout.”
Spectrum Marketing Manager, Tina Partridge, assured the residents the feedback is appreciated: “Residents are at the heart of all Spectrum do, thoughts and comments are always taken in to consideration. All of the feedback given to us today will be taken into account as we build our new website over the coming months. Plum Communications & PR have also been helping us to get a better understanding of the resident’s views of our residents’ newsletter and we look forward to incorporating this in future editions.”