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HAs' partnership aims to keep tenants in their homes

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HAs' partnership aims to keep tenants in their homes


Published by Anonymous for in Housing and also in Communities

Team Team

A partnership between two housing associations is launching a new service to make sure that new tenants receive the help and support they need to stay in their homes.

Shropshire Housing Alliance and The Wrekin Housing Trust's tenancy sustainment service will assess prospective residents to see whether additional support is needed to maintain their tenancies.

Tenants will be given help with budgeting support, access to low-cost furniture, savings plans, dealing with debts, sign-posting to employment, training support and banking services.

They will also be given access to low-cost loans to deter them from using loan-sharks or purchasing from higher interest companies. All prospective tenants will also receive a pack containing information on services that may be useful to them.

It is hoped that the service will ensure that all new tenants are suitably prepared for managing their home and finances.

The new team is made up of five tenancy sustainment officers, managed by team leader Yvette Crompton, who said: “With the introduction of welfare reform changes and universal credit, support of this kind is more crucial than ever and we know that our customers will benefit from this free advice and practical help and training.

"We’re here to guide people through the process of renting a property and make it as easy as possible, and we’re looking forward to getting started on working with our new tenants.”

As well as help from the tenancy sustainment experts, support will come from Wrekin's existing dedicated Money Matters team, which since April has helped over 1,400 households claim nearly £180,000 in lump sums or backdated benefits and over £1 million in ongoing benefits.

The team has also helped tenants claim over £134,000 in discretionary housing payment, with 67% going to those affected by the bedroom tax.


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