Gedling Eye success at the TPAS awards
Published by Kate Meighan for New Charter Group in Housing
Toni, Graham, Pat and Colin from the Gedling Eye collecting their award
The ‘Gedling Eye’, Gedling Homes’ Tenant Scrutiny Panel, are this week celebrating after scooping the Excellence in Tenant Scrutiny award at the Tenant Participation Advisory Service (TPAS) awards for the central region.
The award recognises social landlords and panels whose scrutiny arrangements have led to real improvements to the organisation and their tenants. The judges were inspired by the measurable improvements that Gedling Eye have already implemented across Gedling Homes' services. The panel formed in April 2013 have helped put tenants at the heart of the decision making process.
The judges were particularly impressed with the number of measureable outcomes the Gedling Eye were able to demonstrate from their scrutiny work. This included increasing the number of New Tenant Visits by 50%, increasing satisfaction with complaints handling by 10% and introducing service standards for call handling.
Gedling Eye members, Toni, Graham, Pat and Colin were presented with their award by TPAS’s Kate Newbolt at Birmingham’s St John’s Hotel.
Graham Weatherall, a member of Gedling Eye: "It was fabulous! We were really delighted to win, it was really great when they called out 'Gedling Eye', and it was great recognition for the work we’ve done"
Steve Ward, Gedling Homes’ Customer Experience Manager said "this is a thoroughly deserved award which recognises the hard work the panel have already done in a relatively short space of time. The Gedling Eye demonstrates the real improvements which can be made to services through tenant scrutiny. We are really pleased that they have been recognised"
The panel now have the national finals to look forward to in July, and we’re keeping our fingers and toes crossed!
Good luck guys!