Sign up to our Editors Choice newsletter now! Click here

Tenant slams housing association after four months without hot water

Accessibility Menu

Menu Search

24dash - The UK's most up-to-date social housing and public sector news website

Tenant slams housing association after four months without hot water

24DASH.COM Logo

Published by Max Salsbury for 24dash.com in Housing and also in Communities

Water bill payers set to benefit from affordability pilot Water bill payers set to benefit from affordability pilot

A social housing tenant has claimed that her landlord has left her without hot water for the last four months.

Hackney resident Levin Bulus says that Genesis Housing Association has failed to repair the problem, which has been ongoing since the start of October 2013.

The 37-year-old, who shares her home with her 15-year-old daughter, says that she has been forced to shower at a neighbour's house.

Speaking to the Hackney Gazette, Ms Bulus said: “I’m very angry. I’ve had no hot water for four months. The boiler is not working. Housing association Genesis has not fixed it. They keep sending people out. They’ve sent electricians, plumbers, carpenters - every tradesman you can think of. I just want it sorted."

Genesis has apologised for the problem and acknowledged that the delay has been "unacceptable".

A Genesis spokesperson said: “On behalf of our resident, we got in touch with the manufacturers to insist they send one of their own contractors out to carry out repairs as soon as possible. They are due on site this week.

“The main issue is that there aren’t many contractors approved by the manufacturers to supply parts or repair the solar panel, which forms part of the hot water system. This meant that our hands were tied to a certain extent. However, we have also instructed the manufacturers to send us a more comprehensive list of approved suppliers to make sure we avoid any similar delays in future."

Comments

Login and comment using one of your accounts...