AmicusHorizon residents scoop four awards at ceremony!
Published by amicushorizon for AmicusHorizon Group in Housing
Monica Barnes collects her Tenant of the Year award
AmicusHorizon’s commitment to putting residents at the heart of everything they do has been rewarded with four TPAS (Tenant Empowerment Organisation) awards.
The TPAS awards celebrate individuals and projects that are “truly changing people’s lives and shaping communities for the future”.
AmicusHorizon won accolades for Tenant of the Year, Young Tenant of the Year, Excellence in Co-Regulation and Excellence in Annual Reports.
The housing provider has recognised the lesson from private sector businesses who build fierce brand loyalty to engage their customers. By focusing on what residents want, the organisation has massively improved satisfaction whilst reducing operating costs.
Monica Barnes, from Lambeth, was named Tenant of the Year, having been one of ten shortlisted from areas stretching as far as Southampton and Basildon, Essex.
Monica has spent 30 years helping to improve people’s lives and is a pillar of her community. She befriends sick and elderly residents, helps with their shopping and accompanies them to hospital. She also works with various agencies to tackle gun and knife crime, drugs and antisocial behaviour.
She said: “I’m delighted to win this award. But it’s not only for me, this award is for all involved residents who work so hard to make a difference and improve services for everybody.”
13-year-old Abba Ashmeade became the third AmicusHorizon tenant in a row to win Young Tenant of the Year. He followed in the footsteps of Demi-Jade Clemeston and Jaden Cameron
He dedicates over 36 hours every month to volunteering and regularly leads on community projects in South London. He helped set up a partnership with Millwall FC and there are now regular sports sessions for young people.
Abba said: “I enjoy making a difference and showing what young people can do. I know Jaden and Demi-Jade won this award before, so to follow in their footsteps is brilliant!”
AmicusHorizon was rewarded with the inaugural Excellence in Co-Regulation award. Its governance review redesigned its entire structure to ensure co-regulation was embedded within the organisation. Residents and staff work together to achieve common aims and ambitions.
And the housing provider also won the Excellence in Annual Reports award. Over 500 residents were involved, acquiring training in copywriting, design, photography and social media skills in the process. The aim was to produce an annual review that was as resident-led and as accessible as possible.
Paul Hackett, Chief Executive at AmicusHorizon, said: “We’re committed to putting residents at the heart of everything we do. It’s fantastic that this commitment has been endorsed with four TPAS awards. I’m very proud of our ‘One Team’ of residents and staff.”
The TPAS Southern Regional Final was held at the Grand Connaught Rooms, Central London, on Friday 14 February.