Progress Housing Group ranked in top 100 housing associations for its online presence
Published by lpriest for Progress Housing Group in Housing and also in Communities
Lancashire-based Progress Housing Group has been ranked in top third of housing associations for its for digital media presence.
An independent study, published this month has ranked Progress Housing Group in the top 100 housing organisations using digital and social media across the UK.
The Connected Housing survey, carried out by digital and social business consultancy Visceral Business, placed Progress Housing Group 84th for its overall digital media activity and 77th for its Twitter usage.
Jacqui De-Rose, Group Chief Executive for Progress Housing Group said: “We are thrilled to be ranked amongst the leading housing organisations for the way in which we use digital and social media. We have always sought innovative ways to engage and maintain dialogue with our customer and stakeholders. Digital services and communication channels offer an excellent opportunity to improve the effectiveness and efficiency of service improvements, engage different sections of our communities, and share useful content with our customers. We are looking forward to building on our digital presence in 2014.”
The study looked at 275 housing organisations across the country, scoring them on their use of digital and social channels, development of customer service and the tenant experience, how digital and social media is changing the business model, how digital and social technology in housing is being used to develop social capital and how housing associations are building digital and social capital internally.
The organisations included in the study manage over 2.6 million households in the UK between them.