One Vision Housing shows Scottish landlords how to ‘Step up to Scrutiny’
Published by haydow for One Vision Housing in Housing and also in Central Government, Communities, Education, Local Government
(Left to Right): Michael Boal, Charter and Regulation Manager for the Scottish Government; OVH Group Executive Director for Customers and Neighbourhoods, Ian Fazakerley; OVH Operations Director for Performance and Customer Insight, Marcus Evans; and House
On Wednesday 22 January (2014) a selection of housing professionals from councils and housing associations in Scotland visited the Head Office of One Vision Housing (OVH) in Merseyside, to learn about Resident Empowerment and Scrutiny.
To encourage more Scottish landlords to implement tenant scrutiny, HouseMark Scotland set up a ‘Scrutiny Success for Scotland’ study visit to the North West, visiting a select few landlords who have adopted tenant scrutiny and co-regulation.
As the first UK organisation to have achieved all three Tenant Participation accreditations, One Vision Housing, part of the Sovini Group, was approached to share advice and insight into their comprehensive and award winning approach to tenant participation and scrutiny.
One Vision Housing’s Group Executive Director for Customers and Neighbourhoods, Ian Fazakerley, said: “Customer Empowerment and Scrutiny is embedded right through our group structure, as it’s invaluable in terms of evaluating and improving the services we deliver to those most important, our customers.
“Our Group Customer Empowerment Team has done a fantastic job in creating and implementing an award winning Resident Empowerment and Community Governance Strategy, and they are more than happy to share their knowledge and experience with the delegates.”
HouseMark Scotland Manager, Kirsty Wells, said: “It has been hugely beneficial to hear the story of One Vision Housing’s scrutiny journey. Our delegates have gained a valuable insight into how to make a success of scrutiny activates in Scotland.
“As HouseMark Scotland’s Manager, it was particularly important to hear how One Vision uses benchmarking to improve performance and value for money in its service delivery to tenants.”
In October 2013, TPAS (Tenant Participation Advisory Service) and HouseMark presented Sovini Group members, Sovini Property Services and One Vision Housing, with three awards – the TPAS Landlord re-accreditation, TPAS Contractor accreditation and the TPAS, HouseMark and CIH Quality Assured Scrutiny accreditation.
Sovini’s Customer Empowerment Team works on behalf of One Vision Housing, Pine Court Housing and Sovini Property Services, to ensure that the customers are involved wherever possible, as their knowledge and understanding is invaluable to shaping and improving the services delivered.