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LifeKit to help customers with Welfare Reforms

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LifeKit to help customers with Welfare Reforms


Published by Laura Beckett for Halton Housing Trust in Housing and also in Bill Payments, Care and Support, Communities, Universal Credit

Lifekit Lifekit

Halton Housing Trust customers are set to benefit from a newly launched online tool.

LifeKit, launched by the Trust this month is a self-help guide for customers providing advice, support and helpful tips in a number of aspects of life, with a focus on money matters to help with many concerns around welfare reforms.

With five sections such as Manage Your Money, Your Home, Your Job, Get Online and Save Money, it offers customers the chance to live better and save money.

The idea behind the LifeKit is to bring together advice and guidance in one place with easy to manage sections to navigate around.  The Trust engaged with their customers during the testing process, which achieved thumbs up from all.

Noel Sharpe, Executive Director for Customer Services said: “We wanted to offer something for customers as a direct and immediate response to the welfare reform changes.  We felt an online toolkit would bring everything into one place and be easily accessible at a time when our customers most need it. LifeKit made perfect sense.  We are really pleased with the outcome and know our customers will make use of it.”

Accessed via the Halton Housing website or customers can view the toolkit at any time and on any device giving access on the go.

The new system provides a variety of information enabling customers to create and build CV’s, have access to job vacancy links, access meal planners, see the latest local offers and see the latest tools to help save money.

Some of the key features available to our customers are:

  • Budgeting and welfare benefits advice
  • Help with finding a job and advice on childcare
  • Cheaper contents insurance
  • Affordable warmth advice
  • Assisted furniture scheme
  • Food Banks / New Shoots scheme
  • Links  to external  agencies/ voluntary groups e.g. CAB , Halton Voluntary Services  Job centre Age UK

Nationally digital inclusion is moving further up the agenda.  LifeKit is one of a number of initiatives the Trust has planned as part its Digital First Programme.  LifeKit will support customers to benefit from accessing information online.


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