HA to visit 1,000 tenants in improvement scheme
Published by Max Salsbury for 24dash.com in Housing and also in Communities
North Lincolnshire Homes is to visit 1,000 tenants as part of a new scheme to improve its services.
The 10,000-home provider will send out a team of officers to broach residents on their concerns, offer benefits advice and make sure the social landlord has details of everyone living at the address.
The company has selected the 1,000 addresses from across North Lincolnshire at random to take part in a pilot programme, though there are long-term plans to roll out home checks to every property.
Darren Bonar, senior home check officer, said: “We realised that after the first year of people’s tenancies we often don’t see our residents other than to carrying out gas safety checks or the odd repair every now & again.
“It’s important for us to get a good picture of what’s happening inside our properties & Home Checks are a way for us to make sure everything is ok & that people are enjoying living in their homes.”
NLH says that apart from carrying out annual gas safety checks, some of its tenants will not see its staff after the first year of their tenancy. Consequently, the home checks are designed to give a better idea of what it’s like to live in an NLH property and to find out if there is more support residents need.