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One Housing Group to set up new repairs and maintenance company

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One Housing Group to set up new repairs and maintenance company

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Published by Jon Land for 24dash.com in Housing

One Housing Group to set up new repairs and maintenance company One Housing Group to set up new repairs and maintenance company

One Housing Group has announced plans to set up a new repairs and maintenance company to look after its 13,000 homes across London and the south east.

The group says the service is being created to offer better value for money for customers and to ensure that repairs and maintenance work is being carried out to a high standard.

The service will be launched this summer and will take a phased approach to bring all the repairs and maintenance services in-house over the following 12 months.

John Gregory, group director for housing services at One Housing Group said: “We’re very pleased to be launching our new service. We know and care for our customers and our properties more than anyone else and we have a clear incentive to deliver high quality, lasting repairs together with outstanding customer service.

"We have worked successfully with several different maintenance contractors over the last few years. This is a vital service and after careful consideration we have decided to bring the service in-house.

"We believe we can improve service quality, reduce ‘double handling’ and bureaucracy and put more money into actual repairs without increasing the overall budget. The savings we make will be ploughed back into building more affordable homes and extending our employment, training and apprenticeship programmes for our residents and local people.”

The group’s 1,300 properties in the Berkshire area will continue to be serviced by Housing Solutions.

The existing repairs and maintenance committee will be dissolved and the association’s resident-led area boards will play a central role in managing and scrutinising the performance of the internal maintenance service.

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