Greenfields chooses Orchard to provide a single Housing Management solution to support its future
Published by Craig Tither for Orchard Information Systems in Housing and also in Communities
Greenfields Community Housing (Greenfields), based in Braintree, Essex, has chosen Orchard to supply a comprehensive Housing Management solution to meet its business requirements, now and in the future.
Greenfields has previously supported its service delivery using a number of disparate systems from multiple suppliers. The new solution, which incorporates Housing Management, Asset Management, Mobile-working, Customer Relationship Management (CRM) and Business Process Management (BPM), will help to ensure that all data about a resident or a property is held in one place, making it readily available to those that need it.
The first phase of the project is due to go live in April 2014 and will include both CRM and Mobile Working. In order to deliver a successful project, Greenfields has invested heavily in project resources and has created a dedicated team called SWAT – the Smarter Working Assignment Team.
Helen Harvey, Greenfields’ Head of Business Services, said: “We set ourselves some clear objectives from the outset, which will enable us to measure our return on investment from the new system. We spent a great deal of time before the project started, mapping and re-engineering our business processes in preparation for the new system. We feel that Orchard’s solution offers us the best combination of functionality and flexibility to support our business processes and meet our requirements. We particularly liked the CRM and BPM capabilities within Orchard Housing.”
John Doughty, Orchard’s Sales and Marketing Director, said: “We are delighted to be chosen by Greenfields to provide a new IT solution for their business. We are impressed with the level of commitment to the project that Greenfields has shown and, specifically, the level of buy-in that they have managed to achieve from their staff. We look forward to working with Greenfields to deliver a successful project.”
Orchard is the largest independent supplier of ICT solutions to the housing sector. It has a broad range of software solutions for housing providers, which includes Housing Management, Financial Management, CRM, BPM, Information Management and Corporate Performance Management.
As an independent company, Orchard is not accountable to external financiers or institutional shareholders - this means that it can freely re-invest profits into its portfolio of solutions. It has a strong track record of making significant investments in its business which has resulted in many new products and enhancements to existing products and services. It has also invested in its human resources resulting in significant increases in staff numbers in each of the last 3 years.
Orchard also enjoys a unique relationship with its customers. Orchard believes that good relationships are paramount and invests a significant amount of effort in ensuring customer satisfaction. With core values of honesty and integrity in all of their business dealings, coupled with an ethos of putting customers’ interests first, Orchard’s customers find that they are easy people to work with.
About Greenfields Community Housing
Greenfields Community Housing is a Community Gateway Association which took over Braintree District Council's homes in November 2007, following a tenant and leaseholder ballot for transfer in December 2006. It has around 8,100 homes and 450 leasehold properties all over the Braintree District, which covers Braintree, Witham and Halstead and many surrounding towns and villages.
Greenfields is an Investors in People Champion organisation and it was named the 56th best not-for-profit company to work for in the UK by the Sunday Times in 2013.
Greenfields’ vision and values reflect its commitment to putting tenants and leaseholders at the very heart of everything it does. Its vision is:
"To work together to provide the best homes and services to achieve the best for people in our communities."
Contact: Donna King, Marketing and Events Team Leader
Orchard Information Systems Limited
Newcastle Technopole, Kings Manor, Newcastle upon Tyne, NE1 6PA
Tel: +44 (0) 191 203 2500