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Time is of the essence for Rixonway and Mears

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Time is of the essence for Rixonway and Mears


Published by Rebecca Jackson for Rixonway Kitchens Limited in Housing and also in Communities

Dewsbury-based Rixonway Kitchens, one of the largest kitchen providers in the UK for social housing, has developed an online ordering system for contractor Mears, to reduce delivery times by up to four days. 


The ‘Call Off Manager’ IT system meets the demand from contractors to specify and order kitchens via a secure online portal, removing the delay in waiting for a purchase order to be raised prior to placing an order. Once an order is called off, the contractor can track their unique production and delivery schedule online thus reducing both time and administration costs.


Andy Pickard, IT & Customer Services Director at Rixonway, said: “As this is a paperless system with full integration into Mears back office systems, this leads to far less invoice queries and credits. It allows for a quick and efficient procurement process that benefits the contractor and ultimately the tenant.”


The software, which cost £50,000 to develop, will reduce the order processing time for Mears from up to 10 days to six and significantly reduce transactional costs. It will also enable purchase orders to be raised in seconds, with the invoice being sent from Call Off Manager once the delivery has taken place.


Clinton Ford, Regional Project Manager at the Slough branch of Mears, the leading social housing repairs and maintenance provider, said: “With Call Off Manager, we can now call off our properties in a matter of a few minutes. It is so user friendly which will save a lot of time, as well as enabling us to be in total control of our stock and deliveries.”


With the help of its specially trained designers, social housing tenants can design every aspect of their kitchen - from the colour of the taps to the layout of the units. Contractors can then process these orders using Call Off Manager.


Formed in 1978, Rixonway Kitchens has over 30 years experience in supplying kitchens to the affordable and social housing sector, manufacturing over 12,000 units per week.


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