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Housing staff benefit from Mental Health training

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Housing staff benefit from Mental Health training


Published by HearFirst for HearFirst in Housing and also in Communities, Education, Health

Staff from Venture Housing Association during the one day Mental Health Awareness training course Staff from Venture Housing Association during the one day Mental Health Awareness training course

All members of staff from a Liverpool-based housing association have attended a one day in-house training course to understand the impact mental health illness may have on their tenants and colleagues.

The course, which involved all 32 members of staff from Venture Housing Association, was delivered by award winning workplace training and consultancy company, HearFirst.

The aim of the course, which is specifically designed for housing organisations, prepares managers and front line staff by giving them the confidence and knowledge to support tenants who may need help.  It helps them to understand how to respond and support tenants in crisis and those who may become suicidal but also encourages them to become aware of their own wellbeing.

The training outlines how staff can identify the signs and symptoms of common mental health conditions.  It also prepares them how to deal with someone experiencing suicidal thoughts and behaviour, to understand the risk factors linked to developing mental ill health, have a deeper understanding of self help and prevention and how to sign post people for help.

The organisation, which owns and manages 1,300 homes across Liverpool and the Wirral, is committed to ensuring that all members of staff received the training to improve services to its customers.

Julie Ryder, Director and Founder of HearFirst, said: “We are pleased to be working with Venture Housing Association by helping to raise awareness of mental health illness to their staff.  With the pressure of welfare reform changes and the current economic climate, housing organisations need to support tenants, particularly those that are vulnerable, through these very difficult times.  The aim of our training courses is to raise awareness of the causes and symptoms of mental health issues and to help staff spot and identify how they can help tenants.

“We are delivering a number of these courses to other housing organisations across the UK and the response from delegates has been extremely positive.”

Lesley Whitfield, HR Manager at Venture Housing, said: “Feedback from the programme indicates that the training has been well-received by Venture’s staff.

“We are committed to developing the skills and knowledge of our staff to provide services in ways that meet the needs of a diverse range of customers.”

HearFirst provides a full range of equality & diversity training courses to organisations across the UK. For more information on Deaf, disability awareness and BSL training, please contact Julie at HearFirst on 01706 872 816 or visit


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