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Mobile App secures more than £22.5m in rent and council tax payments

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Mobile App secures more than £22.5m in rent and council tax payments


Published by 24publishing for allpay Limited in Housing and also in Bill Payments, Central Government, Local Government, Universal Credit

allpay, rent, allpay app, payment app, rent, council tax, welfare reform, universal credit allpay, rent, allpay app, payment app, rent, council tax, welfare reform, universal credit

More than 25,000 people have now downloaded a mobile App from payment specialists allpay, enabling them to make a payment to their social landlord or local authority in just three clicks of their smartphone.

The App, launched in February last year, has now processed more than £22.5m on behalf of more than 500 organisations, the majority of which are housing associations and local authorities, who are promoting it to their customers to pay bills such as rent, council tax and fines. See the online infographic here.

allpay – which collects £4.5bn of payments for housing associations, local authorities and Government departments annually – this year sponsored 24housing magazine’s Welfare Wise award, which shortlisted five social landlords for their work in preparing residents for welfare reform: RCT Homes, Riverside, Moat, East Thames and New Charter Housing Trust Group. The eventual winner was Riverside who was praised by judges for its "wide-ranging and targeted support for both customers and staff".

A survey conducted by allpay earlier this year found that housing professionals believe that 44% of tenants will be able to pay their rent through their mobile by the time Universal Credit is rolled out – with nearly a quarter also believing door-to-door rent collection will form part of their organisation's rent collection strategy in the same time-frame.

The latest version of the Payment App – for Apple and Android devices – has been adapted to allow organisations to take payments directly from customers wishing to pay with either a debit or credit card. It’s being used by landlords across the UK to target customers which have proven difficult to collect payments from.

The App was recently featured in a best practice guidance document on rent collection ahead of Universal Credit, published and produced by the Chartered Institute of Housing.

It said: "Payment of rent with an iPhone or Android device is becoming increasingly popular because of an ‘App’ from allpay that enables payment from a phone. Using allpay from a smartphone is the same secure environment as when making payments from a computer.

"The App is available on the Apple App Store or from Google Play and is free to tenants to download and use, providing their landlord has formally signed up to allpay’s internet payments.

"Social housing providers can make the barcodes available on their main websites and on rent payment pages, to make it easier for tenants to download the app. They can also use the barcode in newsletters and correspondence."


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