Aire Valley Homes supported housing team retain their five ‘A’s
Published by Marion Baldwin for Aire Valley Homes Leeds in Housing and also in Care and Support
In January 2012, Aire Valley Homes Leeds’ Sheltered and Supported Service was assessed by the Centre for Housing and Support (CHS). The service was awarded “A” against all the 5 core elements of the Quality Assessment Framework (QAF): the highest score possible.
Review of the accreditation was required this year to ensure the team were delivering the same level of service but with recommended improvements. We are pleased to say that our ‘A’ status across all the 5 core objectives was retained.
The assessor visited 4 sheltered schemes to meet with staff, customers and to inspect the sites. On meeting and talking to the supported housing officers (SHOs), the assessor quoted in his report, “I met with SHOs who work at the schemes. From the out-set I have to say how welcoming and helpful each member of staff was, it was a good experience to be greeted in this way”.
“I asked the SHO’s about Safeguarding and can comment that the answers were excellent and showed a really good appreciation of the issues involved and their responsibilities as alerters.”
“Overall the schemes’ appearance was very good and, despite the poor weather, the gardens were immaculate and a real assess to the residents.”
Meeting with sheltered residents in one particular scheme, the assessor said, “Whilst I was in a communal area residents commented about the service they receive from Aire Valley Homes. They singled out the support staff at the scheme and described them as “exceptionally caring”.
The supported housing team support 1900 vulnerable customers across the south and outer east areas of Leeds, and they have worked hard to make customer service at the heart of what they do.
Simon Costigan, Chief Executive of Aire Valley Homes, said: “This is excellent news for the supported housing team. This is one of the many areas that the ALMO has excelled in. The team will continue to provide support to the aging population in our area as we enter a new era as Housing Leeds, part of Leeds City Council."