Harrogate Families chooses Kypera for easier service management
Published by Craig Brock for Kypera Limited in Housing and also in Communities, Local Government
Harrogate Families Housing Association has selected Kypera Housing as its new Housing Management System. Harrogate Families wanted a system that would bring together housing management, arrears management, waiting lists and management of complaints and anti-social behaviour for the 217 units it manage.
Malcolm Bowker Chief Executive at Harrogate Families said: “One of the challenges of being in a small organisation is that any member of staff may have to take a call and provide an answer to a customer on any aspect of our service. I believe that Kypera will give us that flexibility, enabling each user to log on and find the information that they need. We plan that the introduction of Kypera Housing will allow us to bring together disparate systems and data, currently stored in various applications, all onto a single platform.
Malcolm continued: “I had been looking at new systems over the last couple of years and both larger companies and smaller associations recommended Kypera Housing to Harrogate Families. Kypera’s modular approach appealed to us, and I think that it is appropriate to the scale of the business. From speaking to the team at Kypera, we believed that it was a company that we could work with.”