Staff engagement for housing associations: equipping for success.
Published by Investors in Excellence for Investors In Excellence in Housing
Bring workers together in collaboration
As Welfare Reform continues to take its toll on the housing sector, staff engagement is a savvy investment if you want to take every challenge in your stride...
Especially when times are tough, it makes sense to enable your staff to perform at the top of their game. It’s easy to be cynical about clichéd exclamations, such as ‘Your employees are your greatest asset!’, or even ‘Sweat your assets!’, but, quite simply, it is indeed a universal truth that the ongoing success of any organisation is dramatically enhanced by better engaged staff delivering better – and even more – services.
The tough economic environment and its impact on the housing sector has, at times, forced managers to cut services, make staff redundant, and get tough with any staff issues that are draining resources – such as absenteeism. And, as managers have come under increasing pressure themselves to deliver change and achieve efficiencies, the impact on employee relations has been significant. All staff are affected by change and, if mishandled, there is a significant risk that feelings of vulnerability and uncertainty about the future will mutate into much stronger feelings – resulting in an actively disengaged workforce and, eventually, disastrous organisational performance.
When seeking to drive improved performance by means of business transformation, any organisation should be looking towards its own people to help them achieve it. The right management approach is essential and the extent to which people are actively engaged is largely dependent on the culture of the organisation. An approach which is not only resilient, but which also routinely embraces a readiness to deal with change is invaluable. Effective staff engagement is undoubtedly the key to unlocking business transformation: it drives greater productivity, lower turnover, and better quality of work.
Great managers successfully engage their people by drawing on a wide range of skills and attributes. Typically, they are deeply caring and capable of seeing, supporting, and adjusting to the differences in people. They help their people to build jobs that fit them as individuals without comprising the performance outcomes required from the organisation’s perspective. They bring workers together in collaboration, provide clear direction, put robust measures in place, and also accept responsibility for maximising each employee’s potential. In short, great managers understand that the more they do for their people, the more successful their people will become. Ultimately, then, doing what’s right for your people proves to be what’s right for your organisation.
It takes time and experience for any manager – no matter how competent – to become a great manager. There is, however, a shortcut to success. Investors in Excellence offer a range of quality management training services, including development, coaching, mentoring, and team building activities. We work within our customers’ budgets to achieve maximum impact and we’d be delighted to work within yours not just to equip and enable your managers, but also to engage and empower all your people.
Contact the team at Investors in Excellence or call now on +44 (0)1564 711004 and speak to one of our experts.