CAP events highlight Soha’s commitment to ‘safer, cleaner and greener’ estates
Published by SOHA for Soha Housing Ltd in Housing and also in Communities
Street Snooker at Henley-on-Thames Community Action Plan event
Soha Housing prides itself on listening and responding to the voice of its tenants to help improve its neighbourhoods. A great example of this approach is the recent Community Action Plan (CAP) events where tenants were consulted on estate improvements.
The CAPs have now been running for five years and thanks to them different visible improvements have been made, such as providing safe spaces. The emphasis has also been very much on community cohesion. These changes have helped to promote greater ownership amongst all residents (not just Soha ones) of homes and neighbourhoods. Partnership working has been important, highlighted by successful work with Early Intervention Hubs, Community Payback and local authorities.
2013’s CAPs were focused on areas of Henley-on-Thames and Didcot. With certain projects the CAP events also tied into ongoing estate improvement works. Door-to-door and postal consultation were used as part of the CAPs with newsletters also keeping residents informed of what was going on. The last part of the process was fun Summer events updating everyone on how improvements were progressing.
The CAP roadshow summer events were also a great way for the Soha’s Resident Involvement team, Neighbourhoods Officers, Rental Income Officers and grounds staff to meet tenants and get their feedback. CAP locations are surveyed annually to make sure that improvements have had a lasting impact on the area. This ties into Soha’s strategy to ‘plan, do and then review’.
Lee Hayward, Soha Housing’s Assistant Director of Customer Services, noted, “CAPs get meaningful engagement from communities on social and physical issues on an estate that need addressing. The result is increased pride in neighbourhoods, reduced community conflict and real evidence of community cohesion.”
Notes to editors
1) Soha Housing manages 5,600 local homes across Oxfordshire. As a business, we have a genuine belief and commitment to work with residents to drive service improvement and improve their lives and community.
2) Soha aims to be excellent at providing and manageable affordable homes and services in communities where people want to live.
3) If you would like more information, please contact Chris Irons, Communications and Resident Involvement Manager, on 01235 515900 or firstname.lastname@example.org.