Tenants very pleased with landlord's ASB services
Published by Max Salsbury for 24dash.com in Housing and also in Communities
Tenants of Brent Housing Partnership (BHP) have told the provider that they are very pleased with its response to anti-social behaviour (ASB) issues.
A survey by the ALMO, which manages 13,600 homes on behalf of Brent Council, found "excellent satisfaction" levels with both its ASB team and the neighbourhood warden service.
The survey, which is conducted quarterly and is used to monitor ASB around BHP's properties, revealed:
• 92% of tenants thought it was easy to report their problem to the ASB team
• 96% thought it was easy to report their problem to the warden service
• 92% were contacted within a week
• 100% found the officer dealing with their case very helpful
• 100% were kept informed regularly
• 92% were satisfied with the support they received
• 100% were happy with the service overall
• 100% were happy with the outcome of the case
• 100% will be happy to report a case to BHP in the future
Jane Lambert, manager of the warden service, said: “We are very pleased with the outcome of the survey. It demonstrates our commitment to dealing with incidences of crime and anti-social behaviour. We want to provide a robust service for our residents and make sure we are looking after their needs and concerns. We will continue to monitor our services and will act on any feedback that has been given.”